
(This posting includes a handout which you are welcome to use with your students.) ,*
This could be one of the most useful researched-backed techniques that your students can learn. If they want to make a positive impression on others during a conversation, they should ask a lot of questions, especially a lot of follow-up questions.
Karen Huang and her research team at the Harvard Business School analyzed more than 300 online and face-to-face conversations between people getting to know each other. In one study, participants engaged in a 15-minute conversation with a randomly assigned person. Some of the participants were told to ask many questions (at least nine) and others were told to ask few questions (less than four). After the conversations ended, the participants told the researchers how much they liked their conversation partner. The results showed that the people who asked more follow-up questions were considered more likeable.
A second study and activity for students continues below.


